Comments on: The fun of dealing with bandwidth vendors http://www.standalone-sysadmin.com/blog/2010/02/the-fun-of-dealing-with-bandwidth-vendors/ A blog for IT Admins who do everything by an IT Admin who does everything Tue, 07 Sep 2010 20:41:25 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Ian http://www.standalone-sysadmin.com/blog/2010/02/the-fun-of-dealing-with-bandwidth-vendors/comment-page-1/#comment-3897 Ian Sun, 07 Feb 2010 16:37:01 +0000 http://www.standalone-sysadmin.com/blog/?p=1199#comment-3897 In my somewhat abbreviated career, I've realized that service providers are the absolute worst and getting anything done in a timely matter. They all seem to have incredibly screwed up business processes and have no uniformity. What I mean by that is, it seems like no department or work group has any idea what another department or work group does. It took me 2 months to get Level 3 to change some 911 location information on 3 POTS lines. Three! If I call them to ask about a phone number or PRI circuit, they have to go into the "switch programing" to pull the information. In my somewhat abbreviated career, I’ve realized that service providers are the absolute worst and getting anything done in a timely matter. They all seem to have incredibly screwed up business processes and have no uniformity. What I mean by that is, it seems like no department or work group has any idea what another department or work group does. It took me 2 months to get Level 3 to change some 911 location information on 3 POTS lines. Three! If I call them to ask about a phone number or PRI circuit, they have to go into the “switch programing” to pull the information.

]]> By: Kenny http://www.standalone-sysadmin.com/blog/2010/02/the-fun-of-dealing-with-bandwidth-vendors/comment-page-1/#comment-3892 Kenny Sat, 06 Feb 2010 13:34:07 +0000 http://www.standalone-sysadmin.com/blog/?p=1199#comment-3892 You have it in writing, missed appointments will result in a Missed Appointment charge of $195.00. I'm assuming you copy and pasted directly from the email. No where does it state which party is subject to the charge. I say send them a bill for $195.00 for missing the appointment. You have it in writing, missed appointments will result in a Missed Appointment charge of $195.00. I’m assuming you copy and pasted directly from the email. No where does it state which party is subject to the charge. I say send them a bill for $195.00 for missing the appointment.

]]> By: Ken Schumacher http://www.standalone-sysadmin.com/blog/2010/02/the-fun-of-dealing-with-bandwidth-vendors/comment-page-1/#comment-3890 Ken Schumacher Fri, 05 Feb 2010 20:22:32 +0000 http://www.standalone-sysadmin.com/blog/?p=1199#comment-3890 I stand by my claim that true customer service is a lost art. And markets where there is one service provider and you can't easily go to a competitor are a roadmap to misery. If there were another vendor competing with Verizon for your business, there is no way Verizon would be so disrespectful of you, their customer. If only you could somehow charge Verizon $195 (or better yet some hourly rate) for their missing an appointment they made. I feel your pain my friend. I stand by my claim that true customer service is a lost art.

And markets where there is one service provider and you can’t easily go to a competitor are a roadmap to misery. If there were another vendor competing with Verizon for your business, there is no way Verizon would be so disrespectful of you, their customer. If only you could somehow charge Verizon $195 (or better yet some hourly rate) for their missing an appointment they made.

I feel your pain my friend.

]]> By: DavidNolan http://www.standalone-sysadmin.com/blog/2010/02/the-fun-of-dealing-with-bandwidth-vendors/comment-page-1/#comment-3889 DavidNolan Fri, 05 Feb 2010 19:42:52 +0000 http://www.standalone-sysadmin.com/blog/?p=1199#comment-3889 I've never had Verizon try to charge us a $195 fee for missing the install. But I'm not in New York, so that may be a local policy. Here in Pittsburgh, Verizon tends to show up an-announced. "We're here to do the install!" We've had to turn them away at least once because building management requires 24 hours notice for non-emergency access. I’ve never had Verizon try to charge us a $195 fee for missing the install. But I’m not in New York, so that may be a local policy.

Here in Pittsburgh, Verizon tends to show up an-announced. “We’re here to do the install!” We’ve had to turn them away at least once because building management requires 24 hours notice for non-emergency access.

]]> By: charleshooper http://www.standalone-sysadmin.com/blog/2010/02/the-fun-of-dealing-with-bandwidth-vendors/comment-page-1/#comment-3887 charleshooper Fri, 05 Feb 2010 17:52:03 +0000 http://www.standalone-sysadmin.com/blog/?p=1199#comment-3887 I had a similar experience with Verizon at a previous job. Our T1 (provided and managed by some other company) went down hard. Despite our SLA with the other people, it was a physical, off-site wiring problem and Verizon wasn't able to get a tech out for 6 hours. I had a similar experience with Verizon at a previous job. Our T1 (provided and managed by some other company) went down hard. Despite our SLA with the other people, it was a physical, off-site wiring problem and Verizon wasn’t able to get a tech out for 6 hours.

]]> By: Jon http://www.standalone-sysadmin.com/blog/2010/02/the-fun-of-dealing-with-bandwidth-vendors/comment-page-1/#comment-3886 Jon Fri, 05 Feb 2010 17:48:13 +0000 http://www.standalone-sysadmin.com/blog/?p=1199#comment-3886 You should charge them $195 for missing the appointment You should charge them $195 for missing the appointment

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