March 10, 2011
So, I might have gotten a little upset a few weeks ago when a Lenovo phone rep told me to talk to the CEO of IBM to get my broken laptop replaced.
I was lucky that a Lenovo representative saw my predicament, and contacted me here and off list, and we talked through the situation.
I'm happy to say that Lenovo shipped me a replacement model, I've put it in use, and it works well. I really appreciate them following through on this, and I have encouraged them to examine their support so that when this inevitably to other people, they don't have to be a blogger to get it taken care of.
Anyway, if you were curious if Lenovo took care of this, they did, and I'm very appreciative.