March 19, 2009If you’ve ever done any sort of support over a telephone (and I suspect that you probably have), you know that miscommunication can cause big problems, especially when you’re having the other person type unfamiliar commands which cause headaches for you when they’re entered incorrectly.
I’ve always wanted to memorize the standard phonetic alphabet that [...]
Posted in tech support, telecom 
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September 2, 2008Ever notice when a broadcast question is asked on a conference call, people respond pretty much automatically with CSMA/CD? Just a thought I had the other day.
Posted in telecom 3 Comments »
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